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Privacy Policy

Last Updated: 25 June 2026

Kennedy Electrical & Electronic Sdn Bhd respects your privacy. This Privacy Policy explains how we collect, use, store, and protect customer information.

1. Information We Collect

We may collect information such as: Name Phone number Email address Delivery address Billing details Order details Payment confirmation details Warranty claim details Customer service messages Website usage information

2. How We Use Information

We use customer information to: Process orders Arrange delivery Arrange installation Provide warranty support Contact customers about purchases Handle returns, refunds, and service requests Improve our website and service Prevent fraud or misuse Comply with legal and accounting requirements

3. Payment Information

Online payments are processed by secure payment service providers. We do not store full credit card or debit card details on our website.

4. Sharing of Information

We may share necessary information with: Delivery teams Installation teams Courier or logistics providers Payment providers Warranty service providers Manufacturers or suppliers Accounting, legal, or compliance service providers Government or regulatory authorities where required by law We only share information needed to complete the relevant service.

5. Data Security

We take reasonable steps to protect customer information from unauthorised access, loss, misuse, or disclosure. However, no online system is completely risk-free. Customers should also protect their own account login details and avoid sharing sensitive information through unofficial channels.

6. Marketing Communication

We may contact customers about promotions, updates, or related products where permitted. Customers may request to stop receiving marketing messages by contacting us.

7. Access and Correction

Customers may contact us to request access to or correction of their personal information.