Privacy Policy
Last Updated: 25 June 2026
Kennedy Electrical & Electronic Sdn Bhd respects your privacy. This Privacy Policy explains how we collect, use, store, and protect customer information.
1. Information We Collect
We may collect information such as:
Name
Phone number
Email address
Delivery address
Billing details
Order details
Payment confirmation details
Warranty claim details
Customer service messages
Website usage information
2. How We Use Information
We use customer information to:
Process orders
Arrange delivery
Arrange installation
Provide warranty support
Contact customers about purchases
Handle returns, refunds, and service requests
Improve our website and service
Prevent fraud or misuse
Comply with legal and accounting requirements
3. Payment Information
Online payments are processed by secure payment service providers. We do not store full credit card or debit card details on our website.
4. Sharing of Information
We may share necessary information with:
Delivery teams
Installation teams
Courier or logistics providers
Payment providers
Warranty service providers
Manufacturers or suppliers
Accounting, legal, or compliance service providers
Government or regulatory authorities where required by law
We only share information needed to complete the relevant service.
5. Data Security
We take reasonable steps to protect customer information from unauthorised access, loss, misuse, or disclosure.
However, no online system is completely risk-free. Customers should also protect their own account login details and avoid sharing sensitive information through unofficial channels.
6. Marketing Communication
We may contact customers about promotions, updates, or related products where permitted.
Customers may request to stop receiving marketing messages by contacting us.
7. Access and Correction
Customers may contact us to request access to or correction of their personal information.